Covid-19 Health Updates

Covid-19 Health Updates

Supporting You

Through COVID-19 

- Remote Working

- eCommerce Setup

- Onsite and remote support 

How we are responding to COVID-19

During alert levels Red / Orange / Green we are able to provide both on-premise work and remote support following Government health and safety regulations and contract tracing. 

How we can help you

  • Remote Working - Setting up and ongoing support 
  • Ecommerce Websites - Quick Template Shopping carts setup so your business can rapidly provide online shopping services 
  • Cloud Based Phone systems 
  • Teams Collaboration solutions  
  • Security and monitoring systems for remote working
  • on-premise IT support should remote support not be possible.
  • Contact tracing solutions 

As a registered essential services supplier we are able to go to client sites if required. 

Acronym Covid-19 policy re Acronym offices and site visits:

  1. To enter the Acronym offices, you must be fully vaccinated, this is both staff and guest / customers / suppliers etc. Fully vaccinated = double vaccinated + booster within recommended time frames.
  2. To enter the Acronym offices, you must scan the QR code outside our door and wear a mask and maintain social distance.
  3. Acronym requires our employee's or contractors entering a customer site to be fully vaccinated.
  4. Acronym requires masks to be worn on customer / supplier sites, social distancing, scanning of QR codes for contact tracing.
  5. If visiting a customer site, our staff may request similar practices as above from the customer. If the customer is unable to comply please contact Acronym Management so an alternative can be reasonably arranged.

Please either email  or Ph 0508 227 6696 or 09 520 1639 if you would like assistance. 


Protecting people

Acronym have developed a COVID-19 protocol, which is based on the Ministry of Health guidelines (MOH). For full details of our policy review the important information here.


Acronym understand how important it is to keep your services running. 

  • Acronym is a registered essentials services provider and following government guidelines we can go to client sites if required.
  • Acronym will continue to provide remote support as normal and where possible this will be the first support option.
  • We have a Business Continuity Plan (BCP) in place and the ability to work remotely using our systems. 
  • There should be no change to your hosted or online services from Acronym. We are continuing to monitor and support these systems.  

The best way to contact our Team is: 

  1. Calling 0508 227 6696 and pressing 1 for support  
  2. Emailing 
  3. Using the online portal Start a Support Ticket  (Service Requests) 

Acronym wishes you well in these difficult times! Please take care of yourself.