Pandemic Protocol

Pandemic Protocol

• First and foremost, we have advised our team to stay home if they are feeling unwell and to seek medical advice via Healthline or their GP;
• At Acronym we have a robust set of Business Continuity Plans to ensure we can continue to operate in the event of an issue or crisis. We are confident that with our robust plans we can fulfil our commitments to our customers in relation to continuity of service;
• All business-related international travel has ceased, with local domestic travel only if remote support isn't an option;
• Prior to the Government’s border control changes, which require all people entering New Zealand to self-isolate for 14 days, Acronym was requiring this of any employees returning from a high-risk countries, including if a family member had, as defined by the Ministry of Health;
• We have cancelled internal events and have stopped our people attending any public work-related events of any size;
• Our people come into direct contact with our customers including engineer, technical, sales and service teams that visit your premises from time-to-time. We understand that many of these visits are critical for you, especially when we need to make physical repairs to ICT equipment. We are now asking our people only to visit customers in person for business-critical work. Any other work can be managed remotely and we are using voice and video technology to reduce face-to-face meetings and visitors to our offices.
• All our team already take their laptops home and can work remotely if required. All of our internal IT tools required to service existing business-as-usual services can be accessed from any location geographically;
• Keeping social distance is known to be an effective precaution to slow down the spread of the virus, so in addition to our precautions around meetings and gatherings (noted above) we have asked our people to change how they greet each other and avoid any personal contact i.e no hand shakes. If meeting in person is essential, we’re asking our team to keep a 2m distance and they may wear a mask if it is their personal preference or if you request.
• We have a robust communications plan in place to keep our people, customers and suppliers regularly updated about any changes to travel, meetings, events and working restrictions, as well as reminding them of best practices around hygiene and self-care;
• We have increased cleaning in high use areas and are distributing cleaning and sanitising products in our office.
• We have developed and will be using a contract tracing App for any of our team / client interactions.

Acronym's principles of contact with clients

1. We will conduct where practical all operations remotely
2. Activities that we would normally come on site and address we may either:
   1. Attend as normal if the engineer is comfortable doing so following current Government Health and Safety guidelines
   2. Request one of your staff make some adjustments under instruction
   3. Attend to this after hours or at a time when there are limited staff on site
3. For meetings, if any of the meeting attendees is uncomfortable meeting face-to-face then they can attend online. Acronym has the technologies to support this, please ask in advance if we are required to set up a remote meeting.
4. Should an onsite presence be required we may ask prior to coming to site a few questions around Covid19 contact of your staff as is currently appropriate i.e. overseas travel or closeness to someone infected or in quarantine

What we ask of you